Shipping policy
Australia-wide shipping
DTF Garage offers shipping across Australia and local pickup from Caboolture South, Queensland. Available shipping options and charges are shown at checkout or included in your approved quote before payment.
Production and dispatch
Custom printing takes time to prepare before it can be dispatched. Turnaround depends on the order size, artwork readiness and current workload. Contact us before ordering for a current production estimate, particularly if you need your order for an event or deadline.
If we need artwork corrections or approval to complete your order, we will contact you. We will also let you know about any significant production delays and discuss the available options.
Delivery and tracking
Delivery time is additional to production time and starts after your parcel is handed to the carrier. Delivery estimates depend on your location and the shipping service selected.
Where tracking is available, we will provide the tracking details after dispatch. If express shipping is offered, it applies to the delivery service; priority production must be arranged separately.
Local pickup
Pickup is available from Caboolture South. Select pickup at checkout where available, or contact us to arrange collection. Please wait until we confirm your order is ready and agree on a collection time before visiting.
Delivery details and returned parcels
Please check your delivery address and contact details before ordering. Contact us promptly if anything needs correcting. Address changes may not be possible after dispatch.
If a parcel is returned because of an incorrect address supplied by you or because it was not collected, we will contact you to arrange the next steps. Any reasonable additional delivery cost will be explained and agreed with you before resending. We will not charge you to correct our own delivery error.
Delayed, missing or damaged orders
Contact us at info@dtfgarage.com or call 0480 771 900 with your order number. For damaged items, photographs of the item and packaging can help us investigate.
We will work with you and the carrier to investigate and provide an appropriate solution, including a replacement or refund where required by Australian Consumer Law.
Nothing in this policy limits your rights under Australian Consumer Law.